Return/Refund Policy

1. Introduction

At www.iris.my ("Website"), we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return policy to facilitate your return process.

2. Eligibility for Returns

2.1 Quality Issues: If the products you purchased have quality issues or manufacturing defects, you may return them within 7 days to our designated location. Upon inspection and approval, we will issue a full refund, minus any bank fees incurred. Custom-made products and installed items are not eligible for returns; however, we will strive to provide excellent service and work to resolve any issues you encounter.

2.2 Condition: Items must be returned in their original packaging and in the same condition that you received them. Products that have been damaged, altered, or show signs of use may not be eligible for a full refund.

2.3 Proof of Purchase: A receipt or proof of purchase is required to process your return.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Clearance", "Final Sale" or "Non-Returnable" at the time of purchase.
  • Digital products or downloadable software.
  • Items that have been customized or personalized.
  • Installed items.

4. Return Process

4.1 Request a Return: To initiate a return, please contact our customer service team at support@lumitech.my or https://wa.link/ko5tn6  with your order number and reason for return.

4.2 Return Authorization: Once your return request is approved, you will receive a Return Instructions on how to return your item. Either by email or whatsapp.

4.3 Shipping: You are responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

4.4 Return Address: Please send your return to the address provided in the return authorization instructions.

5. Refunds

5.1 Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and credited to your provided Malaysia bank account within 15 working days, minus any bank fees incurred.

5.2 Partial Refunds: Partial refunds may be granted for items that are returned after the 7-day period, are not in their original condition, or are missing parts for reasons not due to our error.

6. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at support@lumitech.my or https://wa.link/ko5tn6 We will provide instructions on how to return the defective item and receive a replacement.

7. Shipping Errors

If you received the wrong item, please contact us immediately at support@lumitech.my or https://wa.link/ko5tn6 ( We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item at our expense.

8. Contact Us

If you have any questions about our return policy, please contact us: